Terms Of Service

Terms of Service – My Pet Buddy Australia

Effective Date: 1 July 2025

Welcome to My Pet Buddy Australia ("My Pet Buddy", "we", "us", or "our"). By accessing or purchasing through our website, you agree to be bound by the terms, conditions, and policies outlined below. These Terms comply with Australian Consumer Law and are designed to align with policies for Shopify, Meta (Facebook, Instagram), TikTok, Pinterest, Afterpay, and Zip Pay.

1. General Terms

By using our website, you confirm you are at least the age of majority in your region or have parental/guardian consent. You agree not to use our services for any unlawful or unauthorised purpose. This includes breaching local or international laws, including copyright regulations.

You must not transmit any viruses, worms, or any destructive code. Any breach will result in immediate termination of your access to our services.

We reserve the right to refuse service to anyone for any reason. Continued use of our website implies acceptance of the most recent version of these Terms. It is your responsibility to regularly review them.

2. Online Store Terms

Our store is hosted by Shopify Inc., which provides us with an online e-commerce platform. You agree to provide accurate, up-to-date information when creating an account or placing an order.

We reserve the right to refuse, cancel, or limit any order at our sole discretion. This includes orders that appear fraudulent, high-risk, or placed by resellers/distributors.

3. Pricing, Payments & BNPL Compliance

All prices are listed in AUD and include GST where applicable.

We accept payments via Visa, MasterCard, Apple Pay, Google Pay, PayPal, Afterpay, and Zip Pay. By selecting Buy Now Pay Later options, you agree to Afterpay or Zip Pay’s terms and responsibilities. We do not control their credit approval, late fees, or refund timelines.

You will see all costs at checkout, and no hidden charges apply. Orders are processed after successful payment.

4. Shipping & Delivery

We offer free standard shipping Australia-wide via Australia Post. Express options are available upon request and subject to additional charges.

Estimated Delivery Times:

  • Parcel Post (Standard):

    • Same state: 2–4 business days

    • Interstate: 3–6 business days

  • Express Post:

    • Same state: 1–2 business days

    • Interstate: 1–3 business days

We also ship to P.O. boxes and Parcel Lockers ( We will require a residential delivery address) only if requested via email.  For international orders, customers are responsible for customs duties and taxes. We currently accept orders from selected Commonwealth countries only.

5. Returns & Refund Policy

We adhere to a 30-day return policy under the Australian Consumer Law. If an item is defective, damaged, or not as described, we offer repair, replacement, or refund.

Returns are accepted under these conditions:

  • The product is defective, broken, or significantly different from the description.

  • It is within 30 days of receipt.

  • It is returned in original condition and packaging (if applicable).

Returns are not accepted if:

  • You change your mind or order incorrectly.

  • The product is personalised (e.g. engraved tags) unless faulty.

Refunds: Once approved, your refund will be processed to the original payment method within 3–5 business days. BNPL providers (Afterpay/Zip) may have additional processing time.

6. Order Cancellations

Orders can be cancelled within 6 hours of placement. After dispatch, cancellation is no longer possible.

To request a cancellation, contact us at support@mypetbuddy.au with your order number.

7. User Content & Submissions

By submitting any content (e.g. reviews, suggestions, comments), you grant us the right to edit, use, publish, or distribute it without compensation. You confirm you hold all rights to the content you share.

We may remove content we find offensive, unlawful, or in violation of any third-party rights.

8. Third-Party Services & Links

Our site may contain links or access to third-party tools (e.g. payment providers, donation pages). We do not control these platforms and are not responsible for their practices. Engage with these at your discretion.

9. Privacy & Personal Data

Your personal information is governed by our Privacy Policy, which complies with the Privacy Act 1988 (Cth). Shopify processes payments securely in compliance with PCI-DSS standards.

10. Intellectual Property

All text, designs, logos, and product imagery on this site are the property of My Pet Buddy Australia. Use without prior written consent is prohibited.

11. Limitation of Liability

We make no guarantees that our services will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for any indirect or consequential loss from the use of our services or products, except as guaranteed under Australian Consumer Law.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in Victorian courts.

13. Modifications to Service & Terms

We reserve the right to modify or discontinue any part of our service without notice. Updates to these Terms will be posted on this page, and your continued use of our services constitutes your acceptance.

14. Contact Us

If you have questions about our Terms, reach out via:

📧 Email: support@mypetbuddy.au

Thank you for shopping with My Pet Buddy Australia.

Business Information

This website is owned and operated by My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd.
ABN: 93 653 400 821
Registered and operating in Australia.