Shipping

📦 Shipping Policy

From the My Pet Buddy Team

At My Pet Buddy, we understand your excitement for our products — and we share that enthusiasm! That’s why we’re committed to delivering your order as quickly and reliably as possible. We offer free and expedited shipping across Australia, with most parcels sent via Australia Post. In some cases, we may use trusted partners such as Aramex Australia to ensure timely delivery.

🕒 Order Processing & Delivery Times

Orders are typically processed and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times:

Australia (Standard Parcel Post):

  • Same State: 2–4 business days

  • Interstate: 3–6 business days

Australia (Express Post):
(Available upon request. Additional charges may apply.)

  • Same State: 1–2 business days

  • Interstate: 1–3 business days

International Orders:

  • Estimated delivery time: 15+ business days

  • Customs duties, taxes, and local import fees are the responsibility of the customer. We are not liable for any delays due to customs clearance.

🚚 Delivery During Peak Seasons

During festive seasons or high-demand periods, delivery times may be longer than usual. Our warehouse team works diligently to dispatch orders as quickly as possible. We appreciate your patience and understanding during such times. If you experience any delivery issues, please contact us at support@mypetbuddy.au or via our Contact Us page.

📮 Order Tracking

Once your order has shipped, we’ll email you a confirmation with a tracking number. You can use this to follow your parcel via Australia Post or the assigned courier service.

❌ Order Cancellations

Orders can be cancelled within 6 hours of being placed by contacting us at support@mypetbuddy.au.
Please note: Once your order has been processed and assigned a tracking number, it cannot be cancelled.

🚫 Delivery Limitations

We deliver to most areas across Australia, including PO Boxes and Parcel Lockers. However, we do not currently ship to:

  • Christmas Island

  • Cocos (Keeling) Islands

  • Australian Antarctic Territory

Large packages may be redirected to the nearest Post Office or Parcel Collect location if undeliverable to a locker.

💰 Shipping Costs

Standard shipping is free within Australia.
For international and express deliveries, shipping costs are calculated based on the destination, parcel weight, and selected method, and will be shown at checkout before final payment.

📦 Missed Deliveries & Lost Packages

If you’re not home during delivery, your package may be taken to the nearest post office or delivery point. If your tracking shows as delivered but you haven’t received it, please check with your local post office first. For unresolved issues, contact our support team.

All items are shipped under a standard freight agreement. Risk of loss passes to the customer upon handover to the courier.

🛠 Damaged or Defective Items

We perform quality checks before dispatch. However, if your item arrives broken or defective, please contact us and we’ll assist you in resolving the issue quickly.

📌 Additional Notes

We reserve the right to update this shipping policy at any time. Changes will be posted to our website, and continued use of our services implies acceptance of the updated terms. Please read this page carefully before purchasing.

These shipping terms apply to all payment methods, including Buy Now Pay Later options such as After Pay and Zip Pay.

If you have questions, reach out at support@mypetbuddy.au or visit our Contact Us page. Our Melbourne-based team is always here to help.

Business Information

This website is owned and operated by My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd.
ABN: 93 653 400 821
Registered and operating in Australia.