Customer First Policy

🐶 We Care & We Win

At My Pet Buddy, your happiness is our success. We’re with you on every step of your pet parenting journey — delivering the best products, backed by heartfelt service. When our customers win, we win — and we never stop finding new ways to wow pet lovers and raise the industry standard.

💛 We’re Here for You – Always

Helping our customers is the heart of everything we do. Our support team is available 24/7 via email or chat. We also offer:

• 100% Satisfaction Guarantee

• 30-Day Return Policy

If something isn’t right, we’ll work with you to fix it — fast and fuss-free. See our Return Policy for full details.

🙌 Putting You First – Always

Your voice matters. Here’s how we make sure every customer feels heard and valued:

★ We Listen – Your feedback guides our product range, service approach, and improvements.
★ We Understand – We see things from your perspective to better meet your expectations.
★ We Anticipate – Knowing your pet care habits helps us offer what you need before you ask.
★ We Deliver – Quality, care, and reliability are what keep our customers coming back.

🌟 Customer-First Is Our Culture

We don’t just aim for happy customers — we build our business around you. This means:

★ Every team member knows customer satisfaction is our #1 goal.
★ Feedback is not just welcomed — it’s acted on.
★ Efficient systems ensure smooth, worry-free shopping.
★ We celebrate what works and improve what doesn’t — every single day.

🐾 Our Promise to You

When you choose My Pet Buddy, you’re choosing a brand that truly cares. You’ll always have a voice, a choice, and a team ready to help — because your pet’s joy is our biggest reward.

Business Information

This website is owned and operated by My Pet Buddy, a registered trading name of Gold Flakes Pty Ltd.
ABN: 93 653 400 821
Registered and operating in Australia.